Last updated November 3, 2026

Refund policy

If something goes wrong with your order, we'll make it right.

Our promise

If anything goes wrong with an account you bought from us, we'll fix it. Depending on the problem, that means sending a replacement from the same tier or refunding you.

Delivery

Accounts are delivered automatically to the email address used at checkout, usually within a minute of payment. If you can't find your order, check your spam folder and then contact us. We'll resend it or refund you.

Accounts with a problem

Login details that don't work, an account that doesn't match the tier you bought, or any other issue with the account: tell us what happened and we'll look into it and resolve it with a replacement or a refund.

Change of mind

Accounts are digital goods delivered instantly, so we don't offer refunds just for a change of mind once the login has been delivered.

How to reach us

Email supportprimedacc@gmail.com with your order number (it's at the bottom of your delivery email) and a short description of the problem. Refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days.